Introduction

A properly designed and effective performance appraisal process will require a range of techniques including agreeing objectives, reviewing and monitoring performance, giving feedback, coaching, training and development and of course, the appraisal itself. This cutting-edge course will demonstrate how these techniques link taking into account best practice in appraisal systems and the multi-cultural environment.

This course is focused on both the theoretical and the practical. The course also focuses on effective performance and feedback – integrating this with current Talent Management principles. There will be a practical skills workshop conducted each day where what has been learned will be put into practice:

This course will feature:

• How to design and introduce an effective performance appraisal scheme
• Develop a checklist for preparing and implementing a formal appraisal scheme
• The skills that managers, supervisors and team leaders need to be effective in performance appraisal
• Making performance appraisal work in a multi-cultural environment
• Evaluation and review of the system

Objectives

• Define several types of performance appraisal systems
• Describe the purposes of performance appraisal from an individual’s and organisation’s point-of-view
• Develop a plan for the effective implementation of an appraisal system
• Question the role of performance appraisal in a multi-cultural environment
• Assess the advantages and disadvantages of various appraisal methods

Content Day One

The Role of Assessment & Appraisal

• Why have an assessment & appraisal?
• The purposes of performance appraisal
• What is appraised?
• Trends in assessment & appraisal
• The problems of conflicting objectives
• The ethics of appraising people

Day Two

Implementing a Successful Appraisal Scheme

• Formal Vs Informal systems
• Who does the appraisal&who should be appraised?
• Obtaining top management support
• Preparing a policy statement
• Instructions to appraisers
• Checklist – preparing and implementing a formal appraisal scheme

Day Three

Types of Appraisal

• Ranking, Critical incident, Forced choice&Narrative methods
• Management by Objectives (MBO)
• Behaviourally Anchored Rating Scales (BARS)
• Behavioural Observation Scales (BOS)
• Deciding which type to use
• Overcoming problems in ratings

Day Four

The Appraisal Interview

• Common reasons for failure and mistakes made
• Communication skills for appraisal (Questioning and Listening)
• Hints on interviewing
• Planning & Preparing for an Appraisal interview
• Emotional Intelligence & Feedback
• Practice appraisal interviews – role plays

Day Five

Key Issues in Performance Appraisal & Assessment

• Assessment Centres and Appraisal
• Performance Appraisal in a Multi-Cultural Setting
• Best practice in assisting with employee personal problems (EAP)
• Talent Management & Succession Planning links
• Evaluation and review of the system
• Personal Action Planning